“Do not be conformed to this world, but be transformed by the renewal of your mind, that by testing you may discern what is the will of God, what is good and acceptable and perfect.”
I got an eBill that I couldn’t pay online because I needed a credit card number that I simply could not find. Frustration.
So I called the 800 number; they couldn’t help me without a credit card #. But that’s what I was calling to get! Frustration growing deeper.
Then I tried the online approach. Even had an online chat going. No, Chatty Cathy couldn’t help me either. Why? Well, of course, I needed the very credit card # I’m chatting with her about. “You’ll have to go into the store,” Chatty iChatted me. Frustration growing exponentially.
So today, I went to the store.
This is a pretty classy store where I’m always welcomed, treated with dignity, and a sincere effort to please.
Well, not today. Today I had Ms. Cranky Pants to deal with.
As I explained my situation, she huffed and puffed at me. “We don’t have that information. You’ll have to call.”
“But they won’t give me my credit card information over the phone. I can’t pay my bill. All I want is to pay my bill.”
“Oh, well, okay,” she harrumphed and stammered. “I’ll need your license.”
“No problem,” I handed it over.
“Is your last name Parker or Daly Parker? It’s not coming up on my register. I’ll have to call.” She rolled her baby blues!
Well, my frustration was definitely boiling over into anger…and I was at the brink of coming unglued. “How dare she treat me like this. This used to be such a classy place. I’ll never step foot in here again,” I thought.
She was now on the phone. I asked her a question (I know this can be frustrating). She said into the phone, her voice curt, “I’m sorry I can’t hear with you talking, the music, and the noise (ME) in the store.”
I am stunned. “I am being treated very rudely,” I said to Ms. CP. She looked at me blankly, took the phone from her ear, didn’t say a word, cocked her head as if to say, “Are you done?”
She handed me the phone. The woman asked for my CREDIT CARD NUMBER! Okay, now my frustration was in full bloom. “That’s why I’m here. I’m trying to pay my bill and don’t have my credit card number,” I exclaimed with incredulity, straining to maintain an iota of control. She responded defensively and, well, rudely.
I finally finish my transaction. Bill paid.
Ms. Cranky Pants said, “I’m sorry. I didn’t mean to be rude, it’s just that…”
I wanted to march out of the store, my shoulders back, my head up, calling out as I walk toward the door. “Don’t worry about it. You’ll never see me here again.”
But I didn’t. I took a deep breath. Thought for a moment. I made the choice not to retaliate. And I said sincerely, “It’s okay. Thanks. Have a nice day!”
“One good choice. Imperfect progress.”
This is the journey I'm on as I read Lysa TerKeurst’s Unglued - Wise Choices in the Midst of Raw Emotions. There's also an excellent accompanying online study over at Melissa Taylor’s blog. Click on over!
I’m with Lysa, I really don’t want to be a freak-out woman. I'm hoping for continued imperfect progress. How about you?
What’s your story? Do you ever come unglued? Ever freak out and then regret it? Or maybe you’ve made some imperfect progress? I’d love to hear…